Frequently Asked Questions

 
 
 

How can we help?

Leasing

How to Lease:

  How does my student go about leasing an apartment?

1. Contact us:

We can be reached by phone at 412-683-8683 or you can submit an online inquiry through our website.

2. Take a tour:

All appointments must be scheduled in advance.

3. Select rate:

Select the floor plan you are wanting to apply for and the number of tenants who will be occupying the unit.

4. Apply:

You can submit your application online through https://www.camelot-apartments.com.

5. Sign:

All leases are sent online and will require an electronic signature.

Lease Apartment Info:

  How does the lease work?

1. Are the leases individual?

We offer individual leases, meaning you are not held responsible if a roommate fails to pay their rent.

2. Does my student need renter’s insurance?

Yes, each tenant must arrange rental insurance prior to move in. Feel free to use the insurance company of your choice. Check with the office for specific requirements.

3. Lease terms:

All leases run for 12 months.

4. Who must sign the lease?

Tenants will need to sign the lease agreement, as well as any guarantors on file.

5. Roommate changes:

In the event that you feel a roommate change is needed, please contact the office so that we can evaluate on a case by case basis

6. Do you run a background screening?

Yes, we do a routine credit and background check on all applicants.

Cost

What are the associated costs with this process?

  Who pays for what?

Each tenant pays their own rent. Tenants are also responsible for gas, electric, and cable/internet.

  What is included in rent?

Your rental rate includes water, sewage, and trash removal.

  What are the upfront fees?

We require each tenant to pay a $50 application fee.

  When is rent due?

Rent is due on the first of every month. You will not be sent a bill, but your balance will update on your resident portal.

  How much is the security deposit?

A $500 per tenant deposit is required to hold your unit.

  How can I pay?

Payments can be made online through the resident portal. A check or money order can also be mailed to the corporate office.

Move In & Move Out

How do the move-in and move-out processes work?

  What is your address?

262 North Dithridge Street, Pittsburgh, PA 15213

  How does my student get their keys?

Before your move-in, please schedule an appointment with the leasing office to pick up keys.

  What items should we bring?

COMMON AREA: Couch(es), dining table with chairs, television and stand, floor lighting, electronics and corresponding cords, décor, microwave, coffee maker, toaster, trash can, trash bags, cleaning supplied, pots and pans, plates, cups, silverware, dishwasher detergent, laundry detergent, etc.

BEDROOM AREA: Bed, desk, lighting, additional storage (each bedroom has a closet), linens, pillows, towels, toiletries, shower hooks and curtain (curtain rod is provided), trash can, décor, electronics and corresponding cords, etc.

We recommend that you contact your roommate(s) prior to moving in, to coordinate many of the common area furnishings.

  Important dates:

Our move in date is August 19, 2019 starting at noon.

  How do we renew the apartment?

Renewals are sent around October 15th for the following school year. You will need to renew before the deadline to ensure you keep your same unit for following year.

  Can my student move in early?

Please contact the leasing office if you have an early move-in inquiry.

Services

What services are provided/available to my student?

  Lockouts:

If your student is locked out of their apartment or bedroom during office hours, they can go to the rental office and be let into the room. If locked out after hours, they will need to call the answering service at 412-683-8683 and follow the emergency prompts. When a lock out occurs after hours, a lock out fee will be charged to their account.

  How does my student put in a maintenance request? Is there 24-hour maintenance?

For non-emergency issues, work orders can be submitted through the Resident Portal or your student can call our office. For emergency issues, the request should be called in at 412-683-8683 and the emergency prompts are followed to have a technician dispatched.

  What kind of safety/security is provided?

Camelot Apartments is a locked access building. We also have courtesy patrol on Friday and Saturday nights.

  Important phone numbers:

Our office number is 412-683-8683. This is the number used to reach a staff member, report an after-hours maintenance emergency, or request an after-hours lockout.

  Do you have laundry on-site?

Yes. Coin operated laundry facilities can be found on each floor.

Other Questions

What other relevant facts do I need to know as a parent/guardian?

  Utilities:

Included in rent is water, sewage, and trash removal. Tenants pay for gas, electric, and cable/internet.

  Cable service:

Tenants are responsible for setting up cable service with Comcast/Xfinity.

  Furniture:

All apartments are unfurnished, and tenants must provide their own furniture.

  Housewares:

Tenants are responsible for bringing all housewares.

  Appliances:

Full sized refrigerator, stove, and rangehood are provided. The kitchens also have a dishwasher and garbage disposal. All apartments have central air conditioning.

  Services offered:

Camelot Apartments offers 24-hour emergency maintenance and Friday & Saturday night courtesy patrol.

  Transportation:

There is a Pitt shuttle stop located directly outside of Camelot Apartments.

  Parking:

Off street parking is available at an additional cost per month.

  Pets:

Up to 2 cats are permitted per apartment at an additional cost. Please contact the office for more details.

  Amenities:

We offer a state-of-the art fitness center for residents, as well as the option for off street parking.

  Packages:

No packages will be delivered to the rental office. Tenants are responsible for all packages.